Mima Strollers | Shipping & Returns

Shipping

Notice to our customers:

Given the challenges we all face with the Covid Health crisis, we are taking every precaution to keep our customers and our staff protected to the highest standards. As a part of this effort, we are not accepting product returns under our 30-day return policy at this time and until further notice. Please make sure you have selected the products and colors according to your needs. We are available to assist you with any questions prior to purchase to make sure you are confident in your selection process prior to receiving the product.

Delivery times: All delivery carriers are experiencing delays for both international and domestic deliveries. For back ordered items we are doing everything possible to meet the guidance we provide on our purchasing pages. Once a product has left our warehouse – we work closely with our carriers to track the shipments to your home. We have had varying delays in delivery times quoted by the domestic carriers. We will do our best to get our products to you as quickly as possible.

We use USPS, FedEx or UPS for all shipping methods and therefore enforce their policies for shipping services. For more information about service to specific locations, delivery guarantees, weather delays, and more, please refer to http://www.usps.comhttp://www.fedex.com and http://www.ups.com.

Shipping Options*:

Standard: 5-6 business days

Business days exclude Saturdays and Sundays.

*The above transit times do not include processing time.

Please allow 1-2 business days for processing on all orders, except for overnight orders placed by 1pm EST which are shipped the same day.

Overnight orders placed after 1pm EST may take two business days.

International Shipping & Delivery: We do not ship internationally from this website

Returns

Please note, if the product is returned for any reason, a 10% re-stocking/return fee will be charged. In order to receive a refund for returned items, they must be unopened, fully sealed, and returned to us within 30 days of receipt.